Membership Terms of Service

Green Energy Consumers Alliance, Inc. (“Green Energy Consumers”) 284 Amory Street 
Boston, MA 02130 
Phone: 617-397-5199 
Email: hello@greenenergyconsumers.org 
Web address: www.GreenEnergyConsumers.org
MyAccount site: MyAccount.GreenEnergyConsumers.org 

We also have an office in Rhode Island at 188 Valley St, Ste 221, Providence, RI 02909.

Your Heating Oil Service membership entitles you to special pricing on oil with a specific oil dealer assigned to you by Green Energy Consumers Alliance. Your dealer also offers service and various payment and delivery options. You speak with your dealer directly for service, delivery, and billing. Do not contact Green Energy Consumers Alliance for oil delivery, service, or billing.

You authorize Green Energy Consumers and any Green Energy Consumers contracted dealer providing your heating oil to obtain credit data from any credit agency. You further authorize both Green Energy Consumers and such fuel dealer to provide credit data relating to any credit-reporting agency and to provide such data to each other. If credit is extended to you, you agree to pay in full with the terms specified by the fuel dealer.

Green Energy Consumers Alliance can help if there are any problems with your assigned oil dealer. Contact us using the information listed above.

Your membership requires annual dues. Your dues are paid until the end of the calendar year shown on your account. You must renew your membership with Green Energy Consumers Alliance each cycle to keep getting the membership price. You may renew by phone or at our MyAccount site, for up to 3 years at once.

Dues are non-refundable except in the case where our service is not available to you.

You will be assigned an oil dealer and you must order oil from them to get the member price. We share your contact information with your assigned dealer for the purposes of providing you with discounted oil deliveries. Your dealer’s name and contact information will be sent to you via a welcome email or letter.

You must call your assigned dealer to open your account and start service. You will determine delivery method, payment method, and service needs directly with your assigned dealer. You will contact the dealer directly for delivery, billing, and service, and pay them directly. Do not contact Green Energy Consumers Alliance for oil delivery, service, or billing.

Due to insurance concerns, you may have to be present for a tank inspection prior to any initial delivery. The dealer may offer to fix any tank issues or may decline to serve you if your tank is compromised. Green Energy Consumers recommends you fix tank issues, and will not re-assign you to a new dealer if there is a concern about the safety of your tank.

Your dealer may request to check your credit.

You may cancel your membership at any time by contacting Green Energy Consumers, then contacting your assigned dealer to stop service. Green Energy Consumers is not responsible for oil deliveries received because of failure to stop service with your assigned dealer.

You have access to your membership details at our MyAccount site, MyAccount.GreenEnergyConsumers.org. If you provided an email, you have been enrolled in MyAccount and sent an email with a temporary password. Use it to log-in. If at any time you need to reset your password, use “Forgot Password.”

If you did not provide an email, you can still log-in to MyAccount using the “Find You Account button.”

You will get our members’ price for the day of your delivery as long as you have oil delivered by your assigned dealer.

The oil dealer we have assigned you has agreed to limit the retail mark-up they add to their wholesaler’s daily price of oil. The price changes daily based on the wholesale price that the dealer buys oil from. Pricing varies by dealer.

Your dealer’s daily member price is always posted on MyAccount. Please note, your dealer’s price is NOT shown on our public website; prices displayed there represent an average of all dealer prices. Log into MyAccount or contact us to get your dealer’s price for any day.

If your dealer charges you the wrong price, let them know and they will investigate and rebill you if necessary. You can reach out to our team if the dealer fails to correct a price discrepancy.

We do not offer caps/lock-ins or special offers because we find our members save more money without them. Your dealer may market to you offering a different pricing option such as a lock-in. If you accept such an offer, it will override your membership pricing. To return to membership pricing, you will have to cancel your participation in the other offer directly with the dealer.

Clarify with your dealer what their payment options are. Most dealers offer further prompt payment discounts (if you pay within 3-10 days), 30 day billing, and budget plan options.

Delivery options are automatic or will call.
Automatic means the dealer is responsible for keeping your tank full and will deliver on a schedule and bill you. Automatic delivery is highly recommended. If you run out of oil on an automatic schedule, your dealer must rectify the situation within a few hours at their expense.

“Will Call” means that you are responsible for calling the dealer’s office during business hours to place your order when you anticipate needing a delivery. Your dealer’s minimum delivery requirement will be included in your Welcome packet, but you must order the minimum gallons in order to receive the membership discount. Allow at least 3 days for delivery. If you request same day delivery, the Green Energy Consumers price may not apply. If you run out of oil on a Will Call schedule, it is not the dealer’s responsibility and charges for a prime or a rush may apply. The dealer also may not be able to get to Will Call customers immediately, so we recommend keeping an eye on your tank and calling before you get to ¼ tank to ensure you have enough oil to wait for delivery.

Your dealer offers service.
Speak with them directly to arrange for service or a service contract. Please note that your dealer may offer several different types of service coverage. If you have a multi-zoned system, there may be an additional charge. Your dealer may require automatic delivery status to guarantee the terms of a service contract. Your dealer may offer a discount on service to members – ask. This is not guaranteed.

If there is an issue with your dealer, you can let our team know and we will help resolve it.

We do not share or sell your information, except with your assigned oil dealer to carry out the services we promise. See our privacy policy at GreenEnergyConsumers.org/PrivacyPolicy